The odd bit

Once is an accident, twice is a coincidence, three times is an enemy action.

The odd bit - Once is an accident, twice is a coincidence, three times is an enemy action.

Vanden Borre: 10 weeks to deliver a battery and counting

The story starts on December 26, 2007. That’s the day I ordered my new digital camera at Vanden Borre. I got a deal on the camera that included a mini-tripod, a carrying case, a 2 GB memory card and an extra battery. I was quite surprised to get a phone call the next day. My camera had arrived in the shop and I went to pick it up. All the extras were in stock too, except the battery, type Nikon EN-EL5, which was ordered immediately. Mark the date: December 27, 2007.

After two weeks, I went to the shop to inform about the battery. There was no news and I would have to wait. When I asked how long, they couldn’t tell me. In fact, it could still be the same 10 weeks later as far as the staff was concerned.

I contacted their customer support department after five weeks. There was no news coming from the store and the online tracking wasn’t really useful either. They replied they couldn’t do much about it, but they’d query the manufacturer. I received a follow-up message from customer support basically telling me the same thing: no news, keep waiting.

Today is March 11, 2008 and we’re well past the 10 week mark. Guess what? Still no battery! I have bugged customer support once again asking how long this is going to continue. I do know that I’m running out of patience.

10 bloody weeks… I think someone can walk from China to Belgium in that time frame. I’ll definitely think twice before purchasing something else there…

And just in case someone from Nikon reads this, they’re blaming you as manufacturer claiming there are no deliveries. For 10 f***ing weeks?